American Freight - Appliance, Furniture, Mattress

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4.2

( 16 reviews )

Furniture Stores, Mattresses

51 Spiral Dr, Florence, KY 41042, United States

+1 8598-180-141

American Freight - Appliance, Furniture, Mattress is a renowned brand that offers a wide range of appliances, furniture, and mattresses. With a strong foothold in the market, American Freight has established itself as a reliable and reputable source for quality products. Their extensive collection includes appliances such as washers, dryers, stoves, and more, as well as a diverse furniture range for various rooms in the house. Additionally, they provide comfortable and durable mattresses for a good night's sleep. Customers can trust American Freight to deliver exceptional products at affordable prices. With a commitment to customer satisfaction, the brand aims to cater to the diverse needs and preferences of individuals. Whether you're furnishing a new home or looking to upgrade your existing appliances or furniture, American Freight is the go-to destination for all your needs.

Reviews

4.2/5

16 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Chris higgins

March 22, 2024

Cal gave great service, answered all my questions and was helpful as I browsed. Excited to receive our new fridge.

Anthony t

March 22, 2024

5 stars is not enough for Denise and her crew!! I didn’t even have to step foot in the store and got a great deal. She went above and beyond to make this process smooth and easy!! I will make all my furniture purchases here as they truly care about their customers and the prices cannot be matched. Thank you to Denise and her team 🖤🖤 …

Chun huang

March 22, 2024

I just bought 3 appliances from this store. The customer service in the store when they’re face to face with you is great. However, I’m already having an issue out of one of my appliances. My brand new dryer door will not latch after just a month of use. When I called the store to get the manufacturer information for the brand that I thought it was (since I spent almost $1500 on warranties) I was placed on hold for more than 30 minutes while the manager “researched” the contact info for that manufacturer as I was unable to locate it. After the 30+ minutes of being on hold, I just hung up because she wasn’t getting back with me. I ended up finding the registration packets for my appliances and come to find out the parent company for the manufacturer of the appliance that I have (HotPoint) is GE.. Why would we leave someone on hold for that long if you know this information? In person customer service- Awesome Phone customer service- GARBAGE!!

Mark olds

March 22, 2024

Recently my husband and were looking around for affordable appliances. We had seen or heard an ad for the affordiability of American Freight. So after entering the busy store, we were happy to look around freely and when we had questions the staff member Denise was quick to answer our questions and Brock, also a staff member quickly checking to be sure what we wanted was available , a microwave,stove and few days later we came back for washer and dryer. It was the quick and knowledgeable staff that that made the experience worth comming back. I appreciate the patience of them as our younger ones kinda run around.

Brice harris

March 22, 2024

Had an excellent experience. Couldnt believe the gentleman that helped me was in training!! Brock was very helpful I even asked how long he'd been a manager, shocked me to death when he said he'd only been there a few days!! Keep up the great work and you'll be a manager before you know it! Will definitely bring my business back to your store.

Dan p

March 22, 2024

Range was as described online. Drove several hours to pick it up. Kal was fast and friendly and had us out the door. The gentleman that loaded it went above and beyond to secure the small items for our trip back home. Highly recommend the Florence Ky on spiral dr location!

Jessica friske

March 22, 2024

I just want to say thank you to everyone at this store for always being so nice and helpful when I'm in there! But I really wanted to ask if someone with this company could go find Denise at the Florence store and make her the Queen Employee For Life! She has had more patience with me than I even have for myself! I'm difficult, indecisive and easily distracted which makes me the absolute worst customer ever but she has never even slightly seemed annoyed with me, she's answered every question in detail and then reanswered when I start repeating myself bc I'm in information overdrive and can't retain anything! She's answered all my calls and emails and I just really can't explain what it feels like to have someone not seen frustrated with me even when I'm frustrated with myself! We need more people like Denise in this world! ❤️

Michelle schwerdtfeger

March 22, 2024

We were greeted by Denise. We were looking for a mattress. She showed us what you had in stock and was able to answer our questions. She knew a lot about them. It was a nice change to go in to a store, get quick and thorough service. We will be back. Bought a new mattress from Kal and had the best service. Very nice and helpful. Thank you Kal! I'll be back!